Privacy Policy

1. Introduction

Welcome to HomeHaven Design Academy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homehaven.com and use our services, including our interior design courses and educational materials.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account or enroll in our courses
• Make a purchase or complete a transaction
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or customer support
• Participate in surveys, promotions, or feedback requests

The personal information we collect may include:

• Full name (first and last name)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Course preferences and educational interests

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device identifiers and characteristics
• Referring website or source
• Pages viewed and time spent on our website
• Links clicked and actions taken
• Date and time stamps of your visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, analyze site traffic, and deliver personalized content.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly and enable core features
• Performance Cookies: Help us understand how visitors use our website by collecting anonymous analytics data
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery and Course Administration

• Process your course enrollments and purchases
• Provide access to course materials and educational content
• Manage your student account and profile
• Issue certificates of completion
• Communicate course updates and important information

3.2 Customer Support and Communication

• Respond to your inquiries, questions, and support requests
• Send transactional emails and order confirmations
• Provide technical assistance and troubleshooting
• Notify you about changes to our services or policies

3.3 Marketing and Promotional Activities

• Send newsletters, promotional offers, and educational content (with your consent)
• Inform you about new courses, features, and updates
• Conduct surveys and gather feedback to improve our services
• Display personalized advertisements on our website and third-party platforms

3.4 Analytics and Improvement

• Analyze website usage patterns and user behavior
• Monitor and improve website performance and functionality
• Develop new features and enhance existing services
• Conduct research and statistical analysis

3.5 Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized access, and security threats
• Enforce our Terms and Conditions and other policies
• Resolve disputes and address legal claims

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing and transaction management
• Email delivery and marketing automation
• Web hosting and cloud storage
• Analytics and performance monitoring
• Customer support and communication tools

These service providers have access to your information only to perform specific tasks and are obligated to protect your data in accordance with this Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes or enforceable governmental requests
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our Terms and Conditions
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure server infrastructure with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures for our staff
• Employee training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any known security breach affecting your personal information.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us at [email protected].

6.2 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We will retain information necessary to comply with legal obligations, resolve disputes, and enforce agreements.

6.4 Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly. Please note that you will continue to receive transactional and service-related communications.

6.5 Cookie Management

You can control cookies through your browser settings and opt out of interest-based advertising through industry opt-out tools.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• The purposes for which the information was collected

After the retention period expires, we will securely delete or anonymize your information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.